Customization charges are based on the specific requirements for which GreeneStep will document in detail the "Customization Requirement Solution Agreement (CRSA)" this detail functional and technical specification document will be shared with you for review and approval.
Once customer confirms then CRSA, GreeneStep will propose a fixed fee or a time and material hourly charges based on the complexity and development effort. Any deviation in the customization then this will be charged additionally subject to the additional number hours that will be discussed and mutually agreed upon.
Typical Customizations include:
- New Report Requirements
- Changes to Standard Reports such as Sales Orders, Sales Invoices, Purchase Orders or Check Reports or any MIS Reports
- New Process Plug-in Customizations
- External 3rd party software integrations like EDI or Marketplace Integrations such as CommerceHub, Home Shopping Network, Amazon, eBay, Shipping Software etc
- Specific import and bulk update programs
- Specific API Requirements for App Development or Integration with GreeneStep
General Acceptance Terms : Customer must notify GreeneStep of any non-conformity with deliverable within fifteen (15) business days of delivery of deliverable by sending an email to firstname.lastname@example.org stating in reasonable detail the nature of the non-conformity with the deliverable. Otherwise, Customer shall be deemed to have accepted deliverable and final payment shall be due immediately. Customer understands there will be minor bugs or other errors in the Deliverables that will not constitute non-delivery.
Support & Maintenance : GreeneStep will provide support and maintenance to the above program to work with future releases of the GreeneStep product. For this we recommend customers to test the integration on an upgraded sandbox environment and confirm that the integration is compatible with the future release of GreeneStep.
Any changes to the deliverable that are requested by the Customer that extend the Deliverable scope, enhance its functionality, or otherwise change its operation will be considered, and where feasible, will be delivered on a time and materials or a new fixed fee agreed mutually.